Return Policy

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. 

Returns made Easy

Let's solve it together	Let's keep in mind
Call us-1800 890 4877 (Toll Free) (Monday to Saturday, IST 10:00 AM to 6:00PM).  Email Us - care@mjoswal.com	Only purchases made on www.totebae.com are eligible  for returns. Return request should be raised within 5 days from the date of delivery. To be eligible for return, your item must be in the same condition that you received it, unworn or unused with tags and its original packaging.

3 steps to return Contact us-> Share the reason & images-> Let us resolve it for you. 

To return an item, please go to Account -> Start a Return -> Enter your address and Order No. -> Click on Find Order -> Follow on-screen instructions

After we process your return/ exchange, place the item securely in its original packaging

 

 

We follow a hassle-free return policy

5 days hassle-free return policy from the date of delivery on- 

• All outerwear products such as- All day pants, Capris, Hoodies, Joggers, Leggings, Polos, Pyjamas, Shorts, Sleep dress, Sweatshirts, Tank tops, Trackpants, T-shirts, Track suits etc.

We are committed to ensuring the highest standards of health, hygiene and safety of our consumers and refrain from any return (used/unused) for –

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 How to return your product if…

1.The External Packaging was Damaged

At the time of delivery if you notice that the external packing of the consignment is damaged or tampered with, please do not accept the package. Instead, add your remarks on the courier delivery sheet and raise a complaint with us immediately, citing your order details. We will resolve your issue with the respective courier partner.

• Once our courier partner updates that your parcel is accepted for return and updates this on their website, we will start your refund process.
   
• In the case of Prepaid order (Credit Card, Net Banking, Debit Card, Gift Cards, Wallets), we will refund the money to your mode of payment. In case of Cash-on-Delivery (COD) order, we will cancel your order. There is no need for refund in this scenario. 
• We won’t accept any return without any specific reason.

 

• All returned items must be in new and unused condition, with all original tags and labels attached.

  

2.The Product was Damaged, had Manufacturing Defect(s) or the Wrong Product was Delivered.

1. a) Return via totebae.com

In the unlikely event that you do not receive your product in a good condition, is damaged or defective, is not the product you ordered or of a different size you can return your product.

Your product should fit the Return Criteria as mentioned above. You can call us on 1800 890 4877 (Toll Free)   (Monday to Saturday, IST 10:00 AM to 6:00 PM) or write to us at care@mjoswal.com. Our Customer Care Team will guide you through the return and refund process. Our team will also send you a confirmation for return via SMS or email.

DO NOT return any product, before receiving confirmation from our team. In case any product is returned without confirmation, we do not guarantee any credit or refund.

Once our Quality Check Team has received the returned goods, our team will examine the returned products for all defects/variations, based on your claim. Upon confirmation from our Quality Check Team that your return fulfils all conditions mentioned above, we will initiate your refund. We will send you an email and SMS informing you if your return has been accepted or rejected.

Upon examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to customer, you will not be entitled for Refund. In such a case, the same product you returned will be sent back to you.

1. b) Return through Self-Shipment:

For ease of return we provide Reverse Pickup for free, depending on your area or PIN Code. In case Reverse Pickup is not possible, you are requested to return the product(s) by courier in original packaging, unused, with tags. Please send the package to:

MJ OSWAL RETAIL: RAHON ROAD, MANGAT VILLAGE ,KHWAJKE, LUDHIANA, Ludhiana, Punjab, 141007 Contact Number: 7717305817 

Upon examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to customer, you will not be entitled for Refund. In such a case, the same product you returned will be sent back to you.

1. c) Return via what’s app or call:

For  more ease of return , you can file a return via what’s app (Contact Number:7717305817)
or call us at 1800 890 4877 (Toll Free)

 

Refund Process

We may provide refunds if:
i) The order is cancelled by the customer or totebae.com (M.J. Oswal Retail), before we ship 

(ii) The returned items fulfil all criteria for return as mentioned above Prepaid and COD Refunds

1. a) Refunds for Pre-paid Orders:

If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 7 to 14 working days. If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.

1. b) Refunds for Cash-On-Delivery (COD) Orders:

If you have returned one or more products purchased using our COD payment method, you must provide Bank Account details for refund:

• Bank Account number
• Account holders name
• Bank branch
• Bank name
• IFSC Code 
• Order ID
• Product Name against which refund must be initiated

The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/cheque/DD.

Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.

1. c) Refund Timelines

We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. The refund to your bank or credit card account depends on your bank’s processing time.

 

Payment Mode	Refund Method	Refund Receipt Time (After Initiation)
Credit Card	Reverse Credit	7 to 14 Banking Days
Debit Card	Credit in Bank Account	7 to 14 Banking Days
Net Banking	Credit in Bank Account	7 to 14 Banking Days
COD	Bank Transfer/NEFT	7 to 14 Banking Days

 

Please Note: The product that you receive may vary in print and colour. Please check the product details and disclaimer on the product page before ordering.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

1800 890 4877

care@mjoswal.com